POLICIES AT GLITZ GIRLS

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

PRIVACY NOTICE

The privacy and security of your personal information is extremely important to us. This privacy notice explains how and why we use your personal data.

We'll keep this page updated to show you all the things we do with your personal data. This notice only applies if you interact with GLITZ GIRLS in any way (customer or employee) visit our website - desktop or mobile, email, call or write to us. In certain circumstances we may also provide an extra privacy notice, which will always refer to this page.

WHO ARE WE?

In this notice, whenever you see the words 'we', 'us' or 'our', all refers to GLITZ GIRLS.

If you have any questions in relation to this privacy notice or how we use your personal data they should be sent to help-glitzgirls@outlook.com

WHAT PERSONAL DATA WE COLLECT

Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us.

We'll only collect the personal data that we need.

We collect personal data in connection with specific activities such as placing an order, contacting support etc.

You can give us your personal data by filling in forms on our website, making a purchase via our website, participating in discussion boards, subscribing to take part in research on our website or other social media functions on our website, entering a competition, promotion or survey or by corresponding with us (by phone, email) or in the future by creating a GLITZ GIRLS account.

This personal data may include name, title, address, date of birth, age, gender, employment status, email address, telephone numbers etc.

PERSONAL DATA PROVIDED BY YOU

This includes information you give when interacting with us; when your placing an order or communicating with us. For example:

Personal details (name, date of birth, email, address, telephone, etc)
Financial information (payment information such as credit, debit card or PayPal details)

HOW WE USE YOUR PERSONAL DATA

We'll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.

Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express.

If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.

Your personal data may be collected and used to help us complete your order or request. Below are the main uses of your data:

Marketing communications

Your privacy is important to us, so we'll always keep your details secure. We'd like to use your details to keep in touch about things that you may be interested in, but we will not do this without your specific consent.

If you choose to hear from us we may send you information based on what is most relevant to you or things you've told us you like. We may also show you relevant content online. This might be about products or competitions we think you might want to hear about.

We'll only send these to you if you agree to receive them and we will never share your information with companies outside GLITZ GIRLS. (We may however share cookie data with third parties to help with our own advertising targeting). If you agree to receive marketing information from us, you can change your mind at a later date.

Personal data provided to us may also be profiled to help us with advertising targeting. Or we may use your personal data to find online users with a similar profile to yourself who may be interested in our products or services.

We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and in-line with the requirements set out in the GDPR.

HOW YOU CAN CHANGE YOUR CONTACT PREFERENCES

We'd love to keep in touch, but we understand that you might change your mind in the future. If you want to stop hearing from us we ensure it's as easy to opt out as it is to opt in.

All of our email marketing contains an unsubscribe link which will remove you from our email list immediately. Alternatively you can email us directly at help-glitzgirls@outlook.com and we'll ensure that you are removed from all mailing lists.

Please note that you will still continue to receive contact from us when required to provide relevant information in relation to services provided by us to you, for example order confirmation, order and delivery updates or feedback on our services.

RETENTION PERIOD

We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.

We will generally process personal data for a period of six years. After this period, the data will be anonymised and used for reference purposes only.

YOUR RIGHTS AS A DATA SUBJECT

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

The right to be informed

We will inform you of what personal information we collect and how this is used. This privacy notice is how we inform you of this information.
We will inform you of any changes to the way we process your data.

The right of access

You have the right to request a copy of the information that we hold about you.

The right of rectification

You have a right to correct data that we hold about you that is inaccurate or incomplete.

The right to erasure

In certain circumstances you can ask for the data we hold about you to be erased from our records.

The right to restrict processing

Where certain conditions apply to have a right to restrict the processing.

The right to data portability

You have the right to have the data we hold about you transferred to another organisation.

The right to object

You have the right to object to certain types of processing such as direct marketing.

UPDATING YOUR DATA & MARKETING PREFERENCES

We want you to remain in control of your personal data. If, at any time, you want to update or amend your personal data or marketing preferences please contact us via help-glitzgirls@outlook.com

DELIVERY AND RETURNS

What You Need to Know

Please acknowledge the following policies when shopping on our website

SHIPPING + UPGRADES

We post domestic orders via 1st Class post and international orders via Tracked Airmail unless otherwise agreed upon. We have no responsibility in regards to international customs. Buying from GLITZ GIRLS means you have read the policies of our store and accept the terms & conditions; please message us prior to purchase if there is anything you do not understand.

PROCESSING TIMES

The time we need to hand-make and prepare specific items for dispatch varies. For details, see individual items.

General processing time 2 - 3 Weeks

*PLEASE NOTE*

We do our best to make and ship items as quickly as possible but may need the full processing time to complete your order.

ESTIMATED DELIVERY TIMES

United Kingdom: 2 - 4 business days from the shipping date
United States: 2 - 3 weeks from the shipping date
Europe: 1 - 2 weeks from the shipping date

We do our best to meet these delivery estimates, but can not guarantee them.

Please Note - Times may fluctuate during seasonal periods.

CANCELLATIONS | RETURNS

We gladly accept cancellations.

Request a cancellation within 24 hours of purchase. In some cases, we may still be able to cancel your order after 24 hours if your order hasn't entered the production stage.

RETURN SERVICE

We handle returns on a case by case basis, please contact us if there is any issue with your order.

Please note that we do not accept returns after a 72 hour period of your order been marked as delivered by the shipping provider.

We apologies if this seems drastic but this is to combat the recent trend of BUY to RENT where customers use the item for an event then attempt to return used goods for a full refund. Due to the nature of our product for this reason we do our best to uphold this policy.

For more details please contact us via our contact page - Contact Us

CUSTOMS AND IMPORT TAX

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.

SAFETY WARNING

Due to the nature of some of our products the customer agrees they are solely responsible for any harm brought to them or others once the product has been purchased.